Project Implementation & Development
/ Services
Implementation
- Defining requirements & targets
- Identification of relevant product offering’s
- Identification of Critical Success Factors, (CSF’s) and associated measurements
- Assessment of compliance requirements
- Project roll out plan with TAT for every process
- Project progress audits at every completion / non – completion stage
Process Improvement
- Root cause analysis
- Process calibration against industry standards and benchmarks
Staffing & Scheduling
- Study & analysis of arrival patterns for inbound calls, e-mails, or web-based transactions
- Cycle time measurement & analysis
- Forecasting with tools
- Development & execution of staffing plans
Our services
Testimonials
"Excellent service with no problems whatsoever, friendly staff and they took on our problems straight away, I would highly recommend ACE." Keith Long
" would recommend ACE to anyone in a similar situation to me, because they genuinely seem to care and want to help. Life is now so much easier without the worry of debt on my shoulders." Amanda
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